In the high-stakes world of electronic design automation, precision and speed are paramount. AtaiTec Corporation, a Silicon Valley-based leader in signal integrity (SI) software, has long been at the forefront of innovation. Their suite of tools—including In-Situ De-embedding (ISD), Advanced SI Design Kit (ADK), and Material Property Extraction (MPX)—has empowered engineers worldwide to streamline complex SI tasks with unprecedented ease.

Despite their technological prowess, AtaiTec faced a significant hurdle: delivering consistent, high-quality customer engagement across diverse geographies and languages. Their traditional reliance on sales representatives and customer support teams was not only resource-intensive but also limited in reach, primarily catering to English-speaking clients.

As AtaiTec expanded into international markets, particularly in Asia, the need for a scalable, multilingual solution became evident. They required a system that could:

• Provide 24/7 support to clients across different time zones

• Communicate effectively in multiple languages, including Chinese, Japanese, and Korean

• Offer immediate, accurate responses to both technical and sales inquiries

• Reduce operational costs associated with traditional support channels

Enter Fig 1 AI. Recognizing AtaiTec’s unique challenges, we developed a bespoke, AI-driven digital assistant designed to transform their customer engagement model.

This advanced AI agent offers:

• 24/7 Availability: Ensuring clients receive immediate assistance, regardless of time zone.

• Multilingual Support: Fluent in English, Chinese, Japanese, and Korean, breaking down language barriers.

• Integrated Knowledge Base: Combining sales, technical, and customer support information to provide comprehensive responses.

• Interactive Engagement: Utilizing engaging content and media to enhance user experience.

• Product Marketing Capabilities: Actively promoting AtaiTec’s products through intelligent recommendations.

This AI agent stands out as the first of its kind to seamlessly blend interactive content with multilingual chat capabilities, offering a holistic solution that addresses both customer support and sales needs.

The Impact: Enhanced Efficiency and Global Reach

The implementation of the AI agent yielded remarkable results:

• Operational Efficiency: Reduced reliance on human support staff

• Improved Response Times: Average response time to customer inquiries dropped

• Increased Global Engagement: An uptick in interactions from non-English speaking clients, expanding AtaiTec’s international footprint.

• Higher Conversion Rates: Enhanced user experience led to an increase in product inquiries and trial sign-ups.

Looking Ahead: Empowering Brands Through AI

At Fig 1 AI, we specialize in crafting customized AI solutions that not only address immediate operational challenges but also pave the way for sustainable growth. Our work with AtaiTec exemplifies how intelligent automation can revolutionize customer engagement, streamline operations, and unlock new market opportunities.